Let's Chat Primary Care Privacy Policy

At Let's Chat Primary Care ("we," "us," or "our"), we are committed to safeguarding the privacy of our patients and ensuring compliance with HIPAA (Health Insurance Portability and Accountability Act) and other applicable privacy laws. This Privacy Policy outlines how we collect, use, protect, and share your information.

1. Information We Collect

We collect and maintain various types of information necessary for providing healthcare services. This includes:

A. Protected Health Information (PHI)

Name, date of birth, and contact details (phone number, email, mailing address)
Medical history, treatment plans, and visit notes
Medication prescriptions and insurance details
Lab test results, referrals, and diagnostic information

B. Personal & Payment Information

Billing and insurance details for processing claims and payments
Information submitted through our website, patient portal, or mobile applications

C. Automatically Collected Information

Device, browser type, and IP address when visiting our website
Cookies and similar tracking technologies to improve user experience

2. How We Use Your Information

We may use your information to:

Provide primary care and medical services
Process insurance claims, billing, and payments
Schedule and manage appointments, follow-ups, and reminders
Conduct preventative care, chronic condition management, and wellness programs
Improve service quality, compliance, and healthcare research (with de-identified data)
Comply with federal, state, and local regulations
Send relevant health-related communications and appointment notifications

3. How We Share Your Information

We do not sell your personal or health data. However, we may share PHI in the following instances:

With Healthcare Providers – To coordinate care with specialists, labs, or pharmacies.
With Insurance Companies – To process claims, authorizations, and coverage.
For Legal & Compliance Reasons – As required by law, subpoenas, or regulatory entities.
With Business Associates – Third-party service providers (e.g., billing processors, IT support) who must adhere to HIPAA privacy standards.

4. Your Rights Under HIPAA

As a patient, you have the right to:

Access & Obtain a Copy of Your Medical Records
Request Amendments to Correct Inaccurate Information
Request Confidential Communications (e.g., alternative mailing addresses)
Limit Sharing of Your PHI with Certain Parties
Obtain an Accounting of PHI Disclosures
File a Privacy Complaint if you believe your rights have been violated

To exercise these rights, please contact us at letschat_team@hushmail.com or 1(541)402-0623.

5. Data Security & Protection Measures

We prioritize the security of your medical records and personal data through: ✅ HIPAA-compliant electronic health record (EHR) systems ✅ Secure patient portals for telehealth and communication ✅ Encryption and role-based access control ✅ Regular audits and security updates to protect sensitive data

While we take extensive precautions, no digital system is entirely risk-free. If a data breach occurs, we will notify affected individuals in compliance with HIPAA regulations.

6. Website & Telehealth Privacy Considerations

If you use our website or telehealth services, we recommend:

Using a private and secure internet connection
Avoiding sharing sensitive health details over email or social media
Contacting us directly for urgent medical concerns

7. Third-Party Links & External Services

Our website may contain links to third-party platforms (e.g., insurance providers, medical resources). We are not responsible for their privacy practices and encourage you to review their policies separately.

8. Retention of Medical Records

We retain medical records for the duration required by state and federal laws. If you would like to request copies, transfers, or deletions where permitted, please contact us.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in laws and healthcare practices. Updates will be posted with a revised "Last Updated" date.

10. Contact Us

For questions about this policy or your privacy rights, contact us at:

Let's Chat Primary Care
535 SE Washington Street, Hillsboro, Oregon 97123
📧 Email: letschat_team@hushmail.com
📞 Phone: 1(541)402-0623
🌐 Website: https://www.letschatprimarycare.com/

By using our services, you acknowledge and accept this Privacy Policy. If you have concerns about how your data is handled, please reach out to us for assistance.